We also offer a remote support solution to rapidly resolve issues and questions. Remote support allows us to see the problem you are having, and "take control" of your computer to fix the issue without the delay of drive time to your location. Please contact ECS prior to selecting a representative from this list.
How do I get support during normal business hours?
Hours of operation are from 8:00am to 5:00pm Monday through Friday except weekends and holidays.
When you have an issue or a question, you have several ways to contact our support team and report your issues and requests.
How do I get support outside of normal business hours?
If you do have an emergency outside our normal business hours, use following process:
Call our main number (318-219-3427).
Choose the emergency option from the menu (1) and leave a detailed message with contact information.
Emergency support messages go to our emergency voicemail system which send the voicemail message as an email attachment to our staff.
Note: By using this service, after hours rates will apply. Customers with emergency after hours contracts will receive priority service and a response times. Unfortunately, we cannot guarantee a response time for customers without an emergency after hours contract.
347 W. Bert Kouns Industrial Loop, Shreveport, LA 71106 | Phone:318.219.3427 Fax: 318.219.3428 | Tech Support