Need IT Help?
Getting IT Support
ECS clients may access standard support Monday-Friday from 7:30am-5:30pm Central time by:
- Submit ticket via ECS help desk app on your computer
- Email firstname.lastname@example.org
- Call 318-219-3427
AFTER HOURS EMERGENCY SUPPORT:
Help Desk Tools
One of our help desk technicians or analysts may ask you to download software to expedite and aid their support. Use these tools only if directed by a ECS + My IT team member. (These tools will not work without without us activating them on our end.)
Download our support agent so our techs can remotely access your workstation, add anti-virus, and monitor your device to proactively prevent issues from arising.
Help Desk Software
Download our help desk software
so you can submit tickets,
view the progress of tickets,
Find Local IP
Determine your current IP address to help our technicians troubleshoot your issue.
Your local IP is:
If your technician requests you start a remote connection via ScreenConnect, click the button below.
If your technician requests you start a remote connection via Bomgar, click the button below.